Warranty & Product Support

Last updated: 26 August 2026

This policy explains how warranty and after-sales support are handled for products sold through ARLISHCO.

Warranty availability

A warranty applies only where it is expressly stated on the relevant product page, product packaging, invoice or manufacturer documentation. Warranty duration, provider, geographic coverage and remedy can vary by product. We do not represent that every product carries the same warranty.

Manufacturer warranty

Where a product is covered by a manufacturer warranty, the manufacturer or its authorised service network may handle diagnosis, repair or replacement under its warranty terms. We will provide reasonable assistance with order information or purchase proof where required and available.

Seller support

For products where ARLISHCO expressly provides seller warranty or support, the conditions shown with the product or order apply. Unless specifically stated otherwise, a seller warranty does not cover accidental damage, misuse, unauthorised repair or modification, liquid damage, cosmetic wear, consumable depletion, loss or theft, or damage caused by incompatible accessories or power sources.

Defect on arrival versus warranty service

If a product arrives damaged, defective, incorrect or materially misdescribed, contact us promptly and follow the Returns, Refunds & Replacements Policy. A defect-on-arrival claim is separate from later warranty servicing. Warranty service also does not replace an eligible cancellation, return, replacement or refund remedy.

How to make a warranty enquiry

Contact arlishco@gmail.com with your order number, product name, serial number where applicable, a description of the issue and supporting photos or video where useful. We may request reasonable troubleshooting steps before directing the product for inspection or service.

Data on electronic devices

Before sending a device for repair, replacement or inspection, back up and remove personal data where reasonably possible and permitted by the device. Service or replacement can result in data loss. Do not send passwords or unnecessary personal information with a returned device.

Related policies

Order changes and pre-dispatch cancellation requests are handled under our Cancellation Policy. Delivery issues are handled under our Shipping & Delivery Policy.

Consumer rights

Any voluntary or manufacturer warranty is additional to rights that cannot lawfully be excluded under applicable consumer-protection law.