Grievance Redressal

Last updated: 27 August 2026

ARLISHCO provides this channel for consumer grievances relating to orders, products, delivery, returns, payments or use of the store.

Grievance contact

Designation: Grievance Officer, ARLISHCO
Email: arlishco@gmail.com

How to submit a grievance

Email us with the subject “Grievance – Order [your order number]” where an order is involved. Include your name, contact details, order number, a clear description of the issue, the resolution you are seeking and relevant supporting material. Avoid sending passwords, full payment-card information or unrelated sensitive data.

Acknowledgement and tracking

We will use reasonable efforts to acknowledge complaints and provide a reference or other means of identifying the complaint. Keep your email thread or reference information for follow-up.

Resolution

Grievances will be reviewed in good faith and handled within the time required by applicable law. Complex matters involving carriers, payment providers, manufacturers or technical inspection may require information from those parties before a final response can be provided.

Escalation

If the issue is not resolved through ordinary customer support, reply to the grievance correspondence requesting escalation. Nothing in this process restricts any right to approach an appropriate consumer authority or forum available under applicable law.