Shipping & Delivery Policy
Last updated: 8 September 2026
This policy explains how ARLISHCO handles order processing, shipping and delivery within India.
Clear India delivery charges
Standard delivery is complimentary on orders of ₹999 or more. A flat ₹59 standard-delivery charge applies below ₹999. The complete applicable charge is shown before payment.
Order processing and dispatch
In-stock orders are normally prepared for dispatch within 1–2 business days after payment confirmation and any required fraud, address or availability checks. Some products may require additional processing where this is stated on the product page, order confirmation or communicated by support. Weekends and public holidays can affect processing time.
Estimated delivery after dispatch
After dispatch, delivery is normally estimated as follows:
- Delhi/NCR: 1–3 business days
- Major metros: 2–4 business days
- Most other serviceable locations in India: 3–6 business days
- Remote or limited-service PIN codes: 5–8 business days
These timeframes are estimates, not guarantees. Product availability, weekends, public holidays, carrier operations, remote-area service, weather, security checks, regulatory restrictions and other circumstances can affect timing.
If timing is important to your purchase, contact arlishco@gmail.com before ordering. If an unusual delay materially affects an existing order, we will use the contact details provided at checkout where reasonably practicable.
Cash on delivery
Cash on delivery (COD) is available for eligible orders and serviceable PIN codes, as confirmed at checkout. ARLISHCO does not add a separate COD handling fee under this policy.
Address accuracy
Please check your name, phone number, PIN code and complete delivery address before placing an order. If you spot an error, contact arlishco@gmail.com promptly. We cannot guarantee address changes once fulfillment or carrier processing begins. Order changes and cancellation requests are handled under our Cancellation Policy.
Tracking
Where tracking is provided by the carrier, tracking information is sent or made available using the contact details associated with the order. Carrier tracking events can sometimes update with a delay.
Failed or refused delivery
If delivery fails because the address is incomplete, the recipient is unavailable, the parcel is refused or the carrier cannot complete delivery, the order may be returned to us. Any re-shipping or refund will be assessed after the parcel is returned and may take account of costs that are lawfully recoverable, without limiting mandatory consumer rights. If a refund is approved, the refund process described in our Returns, Refunds & Replacements policy applies.
Marked delivered but not received
If tracking shows delivered but you cannot locate the parcel, first check with household members, reception or security and the carrier. Then contact us promptly with your order number and tracking details so we can assist with an investigation.
Damaged or incorrect delivery
If the outer package appears materially damaged, photograph the packaging where possible. If the product is damaged, defective or incorrect, review our Returns, Refunds & Replacements page and contact support with clear evidence. Defect-on-arrival handling is separate from later warranty servicing.
Checkout confidence
For information about final pricing, payment methods and the checkout process, see Checkout & Payment Confidence.
Contact
Email arlishco@gmail.com with your order number where relevant.
Consumer rights: Nothing in this policy limits rights or remedies that cannot lawfully be excluded under applicable consumer-protection law.