Returns, Refunds & Replacements

Last updated: 28 August 2026

We want return and replacement requests to be clear and fair. Eligibility depends on the product, condition, reason for return, any product-specific terms shown before purchase, and rights available under applicable consumer law.

7-day request window

Eligible return or replacement requests should be raised within 7 days of delivery. Eligibility still depends on the reason for the request, product condition, product-specific terms and applicable consumer law. This voluntary window does not limit any right or remedy that cannot lawfully be excluded.

Damaged, defective, incorrect or materially misdescribed items

If an item arrives damaged, defective, incorrect or materially different from the description, contact us as soon as reasonably possible. Include your order number, a clear explanation and photos or video of the item, packaging, labels and any visible damage where relevant. We will review the evidence and provide the appropriate next step, which may include troubleshooting, replacement, return or refund. A defect-on-arrival claim is separate from later warranty servicing.

Change-of-mind requests

Where a change-of-mind return is offered for a product, the item should generally be unused, complete and in substantially the same condition in which it was received, with accessories, manuals, serial-number labels, seals and original packaging where reasonably required for resale. Product-specific restrictions may apply to hygiene-sensitive items, activated software or digital licences, customized goods or items that cannot safely be resold once opened. Any such restriction will not override mandatory legal rights.

Return authorization

Please contact support before sending anything back. If a return is approved, we will provide return instructions and, where applicable, the return address or logistics process. Unauthorised parcels may be difficult to identify and can delay processing.

Inspection and resolution

Returned products may be inspected to verify the item, serial number, condition, completeness and reported issue. If the claim is valid, we will provide the remedy applicable to the circumstances and law. If a returned item is materially different from the item supplied, damaged through misuse, missing essential components or outside an offered voluntary return condition, we may decline a discretionary return while preserving mandatory consumer remedies.

Refund approval and payment timing

Where inspection or verification is required, a refund is initiated after the return or claim is approved. Approved refunds are generally sent to the original payment method unless another method is required or agreed. After we initiate a refund, the time for funds to appear depends on the bank, card network, UPI provider, wallet or other payment service and is not a guaranteed ARLISHCO settlement period.

Shipping costs

Where a return results from a verified defect, damage, incorrect item or other circumstance for which the seller is responsible, return-shipping treatment will follow applicable law and the remedy communicated to you. For discretionary change-of-mind returns, shipping or handling costs may be non-refundable where lawfully disclosed and applicable. The free-delivery threshold and standard India shipping charge for the original order are governed by our Shipping & Delivery Policy.

Order cancellation

Cancellation requests are governed by our Cancellation Policy. Contact us promptly before dispatch. We will attempt to stop fulfillment, but cancellation cannot be guaranteed after packing, dispatch or carrier handover. If a dispatched order is eligible for return, the return process applies after delivery or return-to-origin.

Warranty relationship

Warranty service is separate from return and defect-on-arrival handling. A voluntary or manufacturer warranty does not reduce rights that cannot lawfully be excluded. See Warranty & Product Support.

How to request help

Email arlishco@gmail.com. Include your order number and the email used at checkout.

Consumer rights: Nothing in this policy limits rights or remedies that cannot lawfully be excluded under applicable consumer-protection law.